Looking into which type of mattress is best for body? We’re all for mattress shopping. There’s nothing better than the feeling of falling asleep atop a brand new, pillowy mattress.
But there’s more to mattress shopping than just comfort and feel. Throughout your search, you’ve probably run into mattress warranties. A product warranty seems to guarantee something—but what does all that legalese really add up to?
Let’s pull back the sheets on mattress warranties so you can successfully navigate your new mattress search.
Although there are different types of warranties, generally speaking, a product warranty is a legally binding contract between a seller and a buyer.1 The original purchaser is guaranteed rights to a product that:
Mattress warranties are written limited warranties. This means they’ll protect your mattress purchase from problems caused by manufacturing defects according to the specifics of the written warranty.
A typical mattress care warranty can last anywhere from five to 20 years.
Your Casper mattress, for instance, is warrantied for 10 years. This means that if you notice any manufacturing defects during the first decade of your mattress’ life, we’ll repair or replace your mattress for you.
With Casper, you may also choose to upgrade your defective mattress. In this case, you’d simply pay the price difference between your original purchase price and the upgrade.
It’s important to note that warranty coverage timelines may differ depending on the type of mattress you purchase. For example, although Casper clearance and final sale mattress warranties come with the same terms, they only last for five years, rather than 10.
Another important factor to understand when it comes to mattress warranties is whether your warranty coverage is prorated or non-prorated.
For instance, let’s say your warranty is a 10-year prorated warranty. When the warranty is three years old, you may be responsible for 30% of the replacement or repair costs.
Some lifetime warranties are combination warranties. This means they may start out as non-prorated, then become prorated after a certain period of time.
At Casper, our 10-year mattress warranties are not prorated. This means we’ll cover 100% of the costs of replacing or repairing a manufacturing defect for a warranty length up to 10 years after the date of purchase (or for up to five years after the date of purchase of a final sale or clearance mattress).
At this point you may be wondering, what exactly counts as a manufacturing defect?
A manufacturing defect is a problem that occurs outside of normal wear and tear. As an example, take a look at what’s considered a manufacturing defect (and therefore covered) in our mattress warranty at Casper:3
These defects are covered in our warranty as long as the mattress is handled properly.
So, what isn’t a manufacturing defect? These are examples of normal wear and tear, which typically aren’t included under a normal mattress warranty:
If you’ve detected a manufacturing defect with your mattress, the first thing you’ll want to do is gather evidence.
For instance, there are two categories of proof you’ll need to file a Casper mattress warranty claim:
Next, you’ll want to send this evidence, along with a description of the defect, to the warrantar. At Casper, you can email your claim to firstname.lastname@example.org, or send a hard copy of your claim to:
Casper Sleep, Inc.
175 Greenwich St., 39th Floor
New York, NY 10007
Mattress sags are pesky in more than one way. Not only do they make it hard to get a good night’s sleep, but they’re also tough to measure.
Thankfully, there’s a time-tested sag-measuring hack we’re happy to share.
To start, you’ll need a piece of string, thread, or twine, a ruler, and a camera. You may also want to solicit the help of a friend, since this process requires holding a few things in place.
Then, you can measure that mattress sag with the following steps:2
Now that you know this life hack, you’re set to tackle any indentation you encounter, and send it on its warrantied way.
When you break the terms of your mattress warranty, you automatically forfeit the warranty. This means that even if there’s a manufacturing defect in your mattress, you won’t qualify for covered replacement or repairs.
Here’s how to avoid breaking your Casper mattress warranty:
So, before you put your sparkly new Casper mattress on the floor without a bed base, rip off any tags, or purchase a used Casper mattress from someone on Craigslist, think about these warranty terms, and make sure you’re not doing anything to void them.
Wondering about those 100-night guarantees you’ve heard about?
Many mattress companies—including Casper—offer these types of guarantees, typically referred to as mattress trials.
Here’s how warranties and trials differ:
If you think you’ve found the perfect mattress but are afraid to commit, take advantage of the trial period. With a mattress trial, you can sleep on your decision before you make a commitment so that you can be sure you’ve found the right mattress for you.
When you shop at Casper, you can sleep well knowing that all of our comfortable, quality mattresses are warrantied for ten years against manufacturing defects.
So, if you’re ready to say goodnight to your old adjustable base mattress, take our mattress quiz, and get one step closer to the mattress (and sleep) of your dreams.