DO I NEED TO BE AT HOME FOR THE UPS DELIVERY?

Yes, if you marked that option in your signature requirement. In order to successfully deliver your Casper products, UPS will require a signature upon one of their attempts. Due to liability issues, UPS does not allow us to remove the signature requirement once the box is in transit.

If you would prefer for UPS to leave the Casper products outside your door, just un-check the 'Signature Requirement' box before check-out. With this option, Casper is no longer liable for any loss or damage to the package after delivery.

Should delivery fail for any reason, UPS will always make three attempts to get you your Casper package. Our customer support team is ready and willing to help should any or all attempts not go accordingly to plan.