I'VE OPTED INTO THE IN-HOME DELIVERY AND SETUP SERVICE, BUT MY BUILDING REQUIRES A COI FOR DELIVERY. HOW DO I GO ABOUT SETTING THAT UP?

We recommend double checking with your building's management before opting into any of our In-home Delivery and Setup or removal services — the truth is, many buildings don't actually need a COI request for a Casper delivery because our boxes are generally small enough! To avoid any issues with the courier, it may be easier to confirm with management than experience a headache later. For exact product packaging sizes, please reach out to our customer experience team and we’ll be happy to help weigh in.

If you’re scheduling your delivery directly with our delivery partner, please call 800-883-4593 or email lastmilecustomersupport@xpo.com and they can help with a COI.

If you scheduled your delivery window during the checkout process, please send in your building's sample COI to support@casper.com and allow two business days to process. Please put "COI Request" in the subject line so we can see it right away!