MY PRODUCT ARRIVED DEFECTIVE OR DAMAGED. WHAT SHOULD I DO?

We're so sorry to hear that your product arrived in less than perfect condition! We'd love to help you resolve this issue right away with the help of our Quality Assurance team. They'll need to know a bit of information on your order as well as the issue you're experiencing with your product.

To report your issue, please reach out to our Customer Experience team by calling +1 888-498-0003 or by emailing us support@casper.com with your order number.