First off, I love my Casper mattress. I have had it just over two months, just the foundation and mattress on a hard wood floor with some gigantic soft pillows. I've never slept so well or been so comfortable in a bed, and I've spent much more pursuing the perfect mattress (probably even more on pillows). The experience feels, for lack of a better term, luxurious. However, what has really impressed me is their customer service. My items shipped quickly and their tracking portal is better than UPS. Recently, when my bed frame and headboard were finally completed, I couldn't wait to get my Casper off the floor and on a real frame. However, due to a miscommunication with the manufacturer, I was sent a king size bed frame, while my mattress was a cali king. Looking through the notes on my invoice, it turned out the mistake was mine and the headache of getting a new frame seemed more daunting than just buying a new mattress. WHOMP/FAIL. I entertained the idea of selling the mattress/foundation on Offer Up at a loss, but on a whim decided to find my options. Using the "Talk to Casper" function, I sent a general query asking if there was an exchange program. A real person (I could tell because she sent emoji's and used conjunctions correctly) named Macarena answered within seconds. There was no invasive questions or early quizzing to figure out I screwed up (the mix up being entirely my fault, I was worried about this). Instead, a pleasant conversation ensued that made me forget this was a return, and before I knew it, my mattress was confirmed within my trial period and exchanged for the proper size. They are even shipping the new one first before processing the return materials, so that I will have something to sleep on in the interim. I work at a sales organization and see customer service successes and flops everyday, and I know from experience that returns are usually flops. Macarena and Casper have rolled out the red carpet, made my life easier, and blown away my wildest expectations related to "things I bought offline because I had a discount code from a podcast". I cannot recommend them enough.
CASPER MATTRESS REVIEWS
OUR REVIEW POLICY
Every mattress review on this page is submitted by a real Casper customer. In the interest of transparency, we never change reviews or use incentives to influence these reviews. Here you can compare how people of different ages, sleeping positions, and weights rate the mattress on support, sinkage, firmness, and comfort.
I decided to finally take the plunge with Casper after multiple people recommended it to me, and might I say I am not disappointed in the slightest. Ever since then, I have gotten an amazing night's sleep and wish that I could spend all my time in bed. I also used to sometimes wake up with a sore back, but not since I purchased the Casper. Needless to say, I would definitely recommend the Casper mattress to anyone and everyone!
Set up was easy. Took a night or two to adjust. I don't roll around as much and have no back/leg pain in the morning. I never feel my hubby climb into bed anymore- which use to wake me up. Downside- my 2 year old loves the bed too and thinks his night-night spot is in the middle. Upside- we went from a queen to a Cal King so my 2 year old doesn't kick me anymore! Lots of space! Seriously, super affordable and delivers on the good night sleep promise.
My wife and I spent over $2000 on a mattress a year ago and still would wake up sore and tired everyday. We took a chance and ordered the Casper mattress and the very first night on it I had the best sleep I had in years and every night since.
We love this bed, it was easy to set up and you can see the quality of the work.
I love my Casper so much. We ordered the King, and we've had it for about 7 months now. I love this bed because it is just the right mix between firm and soft, and we don't get too warm. I also love the ease of ordering online and unpacking.
The whole experience has been so easy! It's sent right to my door, all you gotta do is take it out of the box put it where you want it and take off the plastic. Then, BAM!, you're done! I sleep so much better now! I don't wake up in the morning aching anymore! I think it's the perfect balance between soft and firm. I would definitely recommend a Casper mattress to anyone!
By far the best mattress my wife and I have ever slept on, together or alone.
Had our first sleep on the King size last night. The frame and box spring are very easy to set up - less then 30 minutes and no tools required. Roll the mattress out, open the plastic covering, and the foam instantly expands - you're ready to go. Extremely comfortable sleep - I could not wake up this morning.
I recently got a Casper sleep system - the whole thing, sheets, pillows, foundation, and mattress - and I know I won't need the full 100 days trial because after the easiest set up and most delightful nap, I knew I was never going back to another type of mattress. 10/10 would recommend (and have recommended) to everybody I know!