- Your trial begins when your items are delivered. Contact us to initiate your return within your trial.
- We’ll set up a courier to pack up and remove the product on your schedule. (No, you don’t have to squeeze it back in the box.)
- Our team will try their best to donate your product to a charity or recycle it.
- Your original form of payment will be refunded in full.
Sleep on it with a risk-free trial
100 night trial for mattresses
How do mattress returns work?
Other return policies
All items marked as Final Sale may not be returned or exchanged, subject to certain limited exceptions
Any non-Casper branded items must be returned unopened within 30 days.
Every retailer has its own return policy, so please reach out to the store you purchased from.
An entire Bundle may be returned within the longest trial period applicable to any product included in the Bundle. For the Upgrade Bundle and Best-Selling Bundle, the trial policy is 100-nights. For the Comfy-Bundle the Trial policy is 30-nights. No partial bundle returns are accepted. Learn more.
It can take the body 30 days to adjust to a new mattress, and mattress returns are available after the first 30 nights for up to 100 nights.
Our bed frames have a 30 day return policy, but if you’re purchasing a bed frame and a mattress, we’ll give you 100 days to decide if you like it.
Need to make a return with us?
Frequently asked questions
Since you’ve likely been sleeping on another mattress every night for the past few years, your body will need time to adjust to your new Casper mattress. We offer an extended trial on these products and recommend spending 100 nights with them, so you can take note of how your sleep improves along the way. Of course, we believe it’s important to test out all of your Casper products in the comfort of your own home. Rest assured, our other products include a 30 night trial, so you can do just that.
Most of our sleep shops, except our Casper Outlet stores, can accept returns for our smaller products like pillows, bedding, and dog beds. We recommend calling the store ahead of time to ensure that the location can accommodate your return. For mattresses or our larger items like furniture, we’ll send a return partner over to remove the product from your home and either donate it to a local charity or have it recycled. To schedule a pickup, you can reach out to our Customer Experience team at +1 888-498-0003 or email@example.com.
If you decide that your Casper products aren’t right for you within your trial period, we're happy to help troubleshoot or initiate the return process. For smaller items like our bedding, pillows, and dog beds, you can visit our return center. From there, you'll print a prepaid shipping label and drop the box off at UPS. Provided the items are received in donatable condition, we’ll process a full refund once we receive them back at our facility. For larger items like mattresses or furniture, please contact us at our help page. We'll work with you to arrange a pickup through a local charity or recycling partner and refund you in full. Refunds will be credited in the form of your original payment method.