Our Casper experience over the first 6 weeks, has been excellent so far! After stumbling across the site on Boxing Day, and reading several online reviews, as well as watching some YouTube testimonials, given the extended "no hassle" return policy, what did we have to lose? I took the plunge that Friday afternoon of the holiday long weekend, and by Wednesday afternoon, our Casper box had arrived in Toronto, originating from Atlanta I believe. Setup was very easy, and we did not have any smell like some reviewers have mentioned. Our first night on Casper was New Year's Eve, and it was definitely the best sleep we've had in a long time. We were in need of a new mattress for some time now, but like most, I had no desire to visit a retailer, only to sample various brands, haggle with a salesperson for the best price, and coordinate a convenient delivery timetable. Casper was a "no brainer", Anyone interested in a painless, and stellar mattress shopping experience, should give this company a try! Our Casper is staying with us!
Best mattress I've ever slept on. I feel like a different person! It's incredibly comfortable and supportive. A month into the trial, I know it's not going back. But lots of people have already sung the praises of the product itself so I want to add my experience with the service. I had some questions about making the purchase with gift cards if recieved over the holidays. I called the number, got a real person right away, and she answered all my questions and made the purchase easy. She even gave me her direct line so I could call back with follow-up questions. Amazing! I'm so pleased to be able to get such a great quality product from a company that I feel so good about recommending to my friends and family.
After reading a ton of the reviews, I bought the bed based on limited experience on similar beds in hotels and a friend's house. At first my wife did not like the bed because it was too firm (I loved it from the first night). She is a side sleeper and did not feel that is was soft enough. She wanted to 'melt' into her bed. I remedied that issue with a simple, removable pillow top cover ($39 at TJ Maxx). Now, we both love it! We have been telling all our friends. Great concept and value.
Casper, well done. Living in Old Town Alexandria seemed like a great idea... until we realized we couldn't fit a mattress up the stairs to our bedroom. After many dead ends, a friend told us about Casper and how I could be the proud owner of a KING bed that fit up my narrow stair case because it was delivered in a mini-fridge sized box. SOLD. Fast forward to week 2 of owning our Casper, and we could not be more obsessed. The buying process was super easy, the delivery was super quick, and the box was super small (okay, so it's small.. but HEAVY). Pros: -affordable -comfy -sleeps cool -cant feel your significant other (or cat) moving around the bed -cool logo -firm and soft at the same time (those tricky Casper folks) Cons: -do you make pillows? because if so, ill take 2.
From night one I have never slept better or felt more rested upon waking. My lower back and neck don't hurt when I wake up anymore. I wish I would have bought one sooner.
Unboxing fine, no surprises, no outgassing, comfortable from the first moment. I am getting the best sleep I've gotten in years off of an innerspring mattress. When hubby rolls around, I don't feel shaken, in fact, dont feel any distraction from the mattress which was a huge problem for us. I never feel him get out of bed now! This mattress is a keeper!
Packaging is proper and unpacking is easy, just follow the directions and soon you will be enjoying the process and on your way to a sound nights sleep. I will say, we are Pillow-Top people, and we required a Topper to get the level of comfort we Wanted, but the support we needed was there... all in a mattress that provided us with the avoidances we wanted, flame retardants, and off gasses. The mattress did require a full day to get into full form, due to cold temps and the packing... but worth the wait.
Received my bed, a king in a pretty good sized box. Left out in the cold all day, it's does get cold in minnesota. Took all of 30 minutes to tear down the sleep number King and set up the casper. The box was perfect to store the sleep number in. No waste here!!! First night not to good as the firm was rock hard from the cold. Second night laid on the bed, said my prayers, thought to myself not again it feels hard. Then I woke up at 6:30am. Not sure where the night went but I am 100% sure it was the best sleep I had in quite a long time. I am impressed. No aches, no pains, just a smile that I have a bed that provided a great nights sleep. Nicely played Casper, nicely played
The first week and a half I wasn't too sure about this mattress, and it took two weeks for the wife to be sold. It felt a little firm at first. After two weeks, the pain in my knees and hips from the old Serta were gone. It feels like you are getting a nice long hug from the mattress, and feel bad about leaving it when the alarm goes off...and then the snooze goes off...for the second time. BEST MATTRESS EVER. Delivery was ultra-fast, and setup a breeze. Quality product that I definitely plan to purchase again. Highly recommended!!
I don't have a mattress review as of yet because I don't have a mattress. Promised delivery was for today, 5 days after I submitted order. Although the shipping notice went out all week UPS was never updated. When the mattress wasn't here today-as promised- I called Casper. How many times can a sales associate say, "We're so frustrated , too."? Not as frustrated as I am waiting for this slice of promised heavenly sleep. Casper's story was "the mattress left their Georgia warehouse three days ago and gosh, but UPS doesn't scan their labels for some reason [really? since when?] and so we're so frustrated but 90% of the time it gets there when promised although not updated." "But if not tonight, next business day which will be MONDAY, three days from now". Well lo and behold I get on the site again because now I KNOW UPS is not delivering and funny, it's updated and JUST LEFT GEORGIA. New delivery date is 4 days from now making it 9 days from placing order. This mattress might be worth all the hype, it remains to be seen, but customer service and promised delivery sucks. It clearly never left on time and I am so disappointed because I bought into the great story presented on the web. All I can guarantee now is this better be the best thing I slept on or Casper will be picking it up on day 99.