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About Casper Products
The Mattress - Materials & Construction
As with any new product, there’s a mild scent upon unboxing. However, the Casper mattress doesn’t use the solvent-based adhesives associated with strong odors. Our water-based adhesive is more expensive, but eliminates unnecessary chemicals in your bed. Any scent should dissipate in a few hours in a well-ventilated room.
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The Casper mattress provides more movement isolation than a traditional spring mattress, but we don’t suggest jumping on the bed with a glass of red wine balancing beside you! In designing the sleep-surface, we wanted to strike a perfect balance between motion isolation and a comfortable bounce. If your partner is more than 6" away, you will neither feel nor hear their movement.
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Yes! The mattresses are vegan.
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Casper makes one perfect mattress for everyone. It combines high-density memory and premium latex foams to create a sleep surface that contours to your body and keeps you cool and balanced through the night.

You can try the Casper mattress in your home for 100 nights. If you decide it’s not for you, we’ll send a courier over to remove the mattress from your home and donate it to a local charity. You’ll be refunded 100%.

Our mattress was designed, manufactured, and produced in the USA. All of our materials were sourced and hand-stitched in America, except one fabric from Belgium.

Regardless of size, the Casper mattress is compressed into a compact box that fits in the trunk of a taxi.
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You shouldn't have any irritation issues from sleeping on any Casper product, even if you’re allergic to latex.

Latex allergies are generally caused by a reaction to specific proteins found in natural latex. The Casper mattress uses a synthetic latex foam, which does not contain these proteins. Additionally, there are two cover layers between you and the mattresses’s latex layer: the cover and a fire-protection sock‚ which prevent you from coming in contact with the latex. That said, our plant does make some non-synthetic or blended latexes; if you have a severe reaction, there is a minor risk of cross contamination.
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Heat retention was one of the biggest factors we accounted for in the development of the all-foam Casper. People often avoid foam mattresses because they have a reputation for causing you to wake up in the night sweating even in the dead of winter.

But why exactly do these kind of beds usually get so hot? The truth is, memory foam is an incredibly dense material that isn’t super breathable. When you sink into the foam, not only does the material not breathe, it tightly conforms to your body, so your body heat cannot escape! The foam traps the heat which doesn’t provide a very pleasant sleep experience.

With this in mind, we knew that we had to do everything we could to make the Casper to sleep cool. Instead of laying the memory foam on top, we placed it under a layer of latex foam. This latex is inherently more breathable than memory foam, because it has more bounce and doesn’t conform to your body. Air can circulate freely and keep you cool through the night. To account for any heat caused by the memory foam underneath, we also added divots the latex to keep things nice and breezy.
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While memory foam can provide great support and contouring, we found that memory foam on its own retained too much heat. Some people also disliked sinking into the mattress. To solve these issues, we merged memory foam with latex foam. The latex foam is cool, breathable, and ensures you are supported without feeling trapped.
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Our mattress won’t sink, or form a valley. We also offer a 10-year warranty so you can be just as confident as we are that you’re getting a great bed that will hold up over time.

You can read more about the warranty here.
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The Casper mattress was designed to suit all sleep positions and to provide the ideal balance of support, comfort, and bounce. While the vast majority of people love our bed, those who prefer to sleep on a pile of bricks or in a bathtub of pudding may want to opt for an extremely hard or soft bed. We urge customers to give the mattress a shot with our 100-night, risk-free trial.
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We haven't completed scientific testing regarding dust mites, so we can’t provide a definitive answer. But from the research we have done, we know that dust mites need a habitat and food source. Every mattress provides a habitat. Fibers such as cotton and wool provide a food source. Our foams and cover do not include materials that would be a food source, so we would guess that dust mite levels would be lower than average. There is also a lot of research online that claims latex (our top layer) to be dust mite resistant, but we haven't verified these independently, so we cannot make these claims.
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The Casper mattress does not contain any flame retardant chemicals. Instead, the bed is wrapped with a proprietary flame retardant sock made of woven silica. In the event of a fire, the sock melts on itself and suffocates the oxygen needed for the fire to burn.
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The Twin Casper mattress weighs 55 pounds on its own and 64 pounds packed in the box.

The Twin XL Casper mattress weighs 57 pounds on its own and 66 pounds packed in the box.

The Full Casper mattress weighs 72 pounds on its own and 81 pounds packed in the box.

The Queen Casper mattress weighs 83 pounds on its own and 92 pounds packed in the box.

The King Casper mattress weighs 103 pounds on its own and 112 pounds packed in the box.

The California King Casper mattress weighs 104 pounds on its own and 113 pounds packed in the box.
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Every medical condition is unique in nature, so therefore it’s very difficult to say if the bed will “work” for you. We’ve had many, many Casper mattress owners who reported a relief in back pain, but we’ve also had a handful of owners report no resolution of their aches and pains. Feel free to call us to discuss your condition - while you won't have a doctor on the other end of the line, we may know of other customers with similar experiences. The only way for you to truly know is to give Casper mattress a try — take advantage of our 100 day trial period.
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We tested hundreds of materials and thousands of combinations before we decided on our proprietary, patent-pending construction. The Casper mattress hybridizes three layers of foam. The bottom: 6.5 inches of 1.8 pcf poly foam,1.5 inches of 4.0 pcf memory foam, and 1.5 inches of 3.3 pcf synthetic dunlop latex foam.

While foam density and thickness give you a picture of what's below the cover, they are not really indicators of comfort. Beyond the density and ratios, each foam's responsiveness - its give and flex - is proprietary to the Casper mattress.
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The Casper Mattress is intended to use as a permanent mattress. Once it's out of the box, it will not recompress back into the box or roll up like an airbed. If you aren't using the Casper as your primary mattress, we recommend using it fully opened in a guest room on a frame. It can also be temporarily stored on its side.
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Casper is CertiPUR® certified, which covers the poly foam and memory foam (For more information, go to http://certipur.us/). The CertiPUR-US® certification ensures that the product is made without formaldehyde.
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The Mattress - Testing & Certifications
The federal government requires all mattresses sold in the US to meet very stringent burn tests, as governed by 16 CFR 1633 and 1632. On the Casper mattress, we used the safest fire retardant barrier we could find: a fire retardant knit sock covers the foam before the outer cover is placed on the mattress. The knit sock is made from a proprietary yarn with a silica core and a polyester/acrylic/nylon/rayon outer wrap. When the yarn burns, a char barrier is formed which prevents oxygen from feeding the flames. This reaction prevents the fire from spreading to the foam.

The knit sock is made without any toxic chemicals and each component is OEKO-TEX® certified.
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You can find our full warranty here.
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All the foams in the Casper mattress have environmental certifications that ensure they are safe and non-toxic. Our polyurethane foams (memory foam and poly support foam) are Certi-Pur certified.

CertiPUR-US® approved foams are: * Made without ozone depleters * Made without PBDE flame retardants * Made without mercury, lead and other heavy metals * Made without formaldehyde * Made without phthalates regulated by the Consumer Product Safety Commission * Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).

Our top latex layer is OEKO-TEX® Standard 100, Class 1 certified. The highest standard that guarantees the foam is safe enough for use by babies and children.
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The Mattress - Supply Chain
By engineering every component of the bed, we've built an amazing sleep surface. We used the same exacting standards to pick the partners who craft each part of the Casper. Our foam and latex suppliers are two of the most eco-friendly plants in the world. Our foam supplier developed a novel method of preventing emissions that makes it the only plant in the USA that isn't required to have an EPA emissions certificate. Our latex facility uses continuous production to produce latex, yielding an environmentally friendlier and more consistent product than other forms, like Talalay.
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Almost all of the Casper mattress is handmade in the United States with components coming from Illinois, South Carolina, North Carolina, Georgia, and New York City. The blue border fabric is produced in Belgium.
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Casper Mattresses are shipped from facilities across the USA.

For courier deliveries in New York City, beds are shipped from our local warehouses.
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The Mattress - Size
A California King (72”W x 84”L) is four inches narrower (left to right) and four inches longer (head to toe) than a King (76”W x 80”L).
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Once you take the bed out of the box, your mattress will be ready to sleep on within minutes. (We suggest capturing the magic in an unboxing video.)
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Every Casper mattress is 10” high. The length and width of the mattresses are standard US dimensions, as listed here:
Twin: 39” W x 75” L
Twin XL: 39” W x 80” L
Full: 54” W x 75” L
Queen: 60” W x 80” L
King: 76” W x 80” L
Cal King: 72” W x 84” L
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The Casper mattress is 10 inches thick. This is in line with average mattress height sold in America.

This means the Casper mattress is suited to all standard size sheets and will not be abnormally baggy with 'deep pocket' fitted sheets — but we always recommend using Casper sheets!
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All Casper mattress sizes ship in our standard box of 19W x 19L x 42H inches. Depending on bed size, the total weight of the box ranges from 55 lbs to 105 lbs.
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The Pillow - Materials & Construction
Our number one goal through our design and research process was to make the absolute best product possible. Since the product is so new, the Casper pillow is still in the application process for meaningful certifications.
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A gusset is an extra piece of material that helps expand or give structure to a pillow. It creates a side panel, in addition to a top and bottom. To get the most out of our innovative double layer construction, Casper chose to include a gusset in the pillow design. Since the filling has more space to move around, the pillow feels consistently comfortable no matter how you’re sleeping on it.
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The inner core of our pillow is filled with low-friction, silky fibers for contouring, springy support. The outer layer is filled with slightly thicker (but still extremely thin) fibers, which provide protection to the inner layer and added cushion for you. Together, they create a plush, adaptive, and resilient pillow that stays comfortable throughout the night.
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Like thread count, the concept of sleep positions is a marketing narrative developed by the bedding industry to sell more products. People have come to identify themselves with one sleeping position, while our research shows nearly everyone shifts around during the night. Casper set out to design a single pillow that could accommodate all people and sleep positions.
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The Pillow - Supply Chain
We design and assemble our pillow in the United States with materials imported from China and South Korea. While we wanted to keep the entire production in the US, there wasn’t a manufacturer in the US that made a high enough quality fiber to meet our standards. We also couldn’t find a facility that had the capability to sew every element in the detailed way that we wanted. If you know of such a place, let us know!
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We offer two different pillow sizes. Our standard pillow is 18” x 26” with a 2” gusset, and our King pillow is 18” x 34” outer pillow, also with a 2” gusset.
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The Pillow - Size
The term “loft” speaks to the thickness of the pillow. Great pillow construction comes down to the perfect balance of loft (thickness) and firmness (compression when you lay down). Pillows can be lofty, but not firm, and vice versa. Our goal was to find a pillow that would be the perfect balance for all kinds of sleepers.
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Depending on your order, your Casper pillow will come in different size boxes.

For standard pillows, our box for a single pillow is 19"" x 16"" x 6"" and our box for a set is 19"" x 16"" x 12"".

For King pillows, our box for a single pillow is 24"" x 16"" x 6"" and our box for a set is 19"" x 16"" x 12"".
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The Sheets - Materials & Construction
Sateen is made with a satin weave structure (threads are woven together in a three-to-one or four-to-one ratio). The result is a shiny surface, slightly warmer fabric, and susceptibility to snagging and shrinking. So while sateen feels really nice right out of the box, it feels completely different after a few wash cycles.
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Percale is a weave (warp and weft threads cross over and under evenly, in a one-over-one ratio). This ratio makes the fabric incredibly breathable, with a crisp feel and matte finish that only gets better with time. A percale weave means you’ll have cool, crisp comfort for nights on end — all reasons it was the perfect choice for Casper.
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Supima® is a trademarked name for fibers and materials woven from 100% American Pima cotton. The word "Supima" often appears on the labels and is a trademark of the Supima® Association, which promotes Pima cotton. This kind of cotton is only grown in Texas or California. Less than 1% of the entire American Pima crop is qualified to be Supima®, and Casper’s comes from a farm in the Central Valley of California. Supima® cotton staples are 35% longer than regular cottons, which makes them softer and more lustrous wash after wash. The cotton is 45% stronger than regular cottons, so Casper sheets will stay super soft and breathable wash after wash.
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Our sheets are made from 100% Supima® cotton fibers, one of the best materials available. Instead of fixating on a high number, we focused on finding the ideal thread count that balances strength and softness without compromising breathability. We found that a thread count of 200 is the perfect complement to our high-quality cotton.
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Casper sheets are made with 100% Supima® certified cotton, grown on a farm in California. Supima® certified cotton is the longest traceable cotton fiber in the world, the softness, high-quality, and strength is second to none.Our sheets are also Oeko-Tex 100 certified — the safety standard for textiles and bedding products. You can find more about Oeko-Tex here (http://bit.ly/1erQb6t). Finally, our facility in India is ISO-compliant.
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Here’s the thing about organic cotton: Cotton can be grown organically, but by the time it gets into your hands, the final product is likely not organic. Companies manipulate the “term” organic, using the certification despite including harsh chemicals and finishes in their products.

We want to be transparent — in an effort to create the best quality product and keep the sheets at a friendly price, we chose 100% Supima® cotton. While not organic, Supima® is one of the strongest and softest materials in the world. And we’re not the only ones who think Supima® is great — the American Image Awards honored Supima® as the Premium Fiber Brand of the Year in 2015.

Our sheets are also Oeko-Tex 100 certified — the safety standard for textiles and bedding products. You can find more about Oeko-Tex here (http://bit.ly/1erQb6t).

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We didn’t rely on chemicals to achieve softness or hide anything, but in order to achieve the one perfect set, our sheets needed a basic finish. You wouldn’t ever want to snooze on sheets that were completely untreated (to be completely honest), since they wouldn’t be very sanitary or comfortable to sleep in. On the other hand, you don’t want to sleep in sheets that have been blasted with chemicals, since it usually means the producer is trying to compensate for a sub-par quality product. Casper used the most basic finishes for hygienic reasons and to make fantastic sheets absolutely perfect.

You should know that Casper is not alone in this — the sheets you are sleeping on now likely have the same standard treatment. Rest assured, Casper didn't use any harsh resins, so those with sensitive-skin or allergies will still enjoy Casper sheets.
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Our product engineers focus on design and functionality. Launching with classic and timeless color options allowed Casper to devote all resources to research and design. It’s definitely something we’ll explore in the future, but for the time being, we hope you’ll love our signature colors as much as we do.
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Thread count means the number of threads per square inch. In a marketing move, the bedding industry created a story that the higher the count, the better the sheet. And companies do some creative things to boost their numbers, either by double-counting threads or creating a weave so tight that it’s rendered unbreathable (not cool and definitely doesn’t sleep cool). Having high thread count almost always increases the price of sheets, but never the quality. These thinner threaded sheets pill, and don’t stand the test of time. After a few washes, you’ll have to put them to bed.

We spent months researching and designing a perfectly balanced fabric that will stay soft and comfortable wash after wash, which lead to our 200 thread count sheets.

Want to learn more about the infamous thread-count myth? Check out what Consumer Reports has to say. here.
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The Sheets - Supply Chain
Flatsheet:
The Twin flatsheet is 66"" x 96”. The Twin XL flatsheet is 66"" x 102”. The Full flatsheet is 81"" x 96. The Queen flatsheet is 94"" x 108”. The King flatsheet is 112"" x 108”. The Cal-King flatsheet is 112"" x 108"", the , and the duvet cover is 106"" x 92"".

Fitted Sheet:
The Twin fitted sheet is 39"" x 14"" x 75”.
The Twin XL fitted sheet is 39"" x 14"" x 80”.
The Full fitted sheet is 54"" x 14"" x 75”.
The Queen fitted sheet is 60"" x 14"" x 80”.
The King fitted sheet is 78"" x 14"" x 80”.
The Cal-King fitted sheet is 72"" x 14"" x 84”.

Duvet Cover:
The Twin/Twin XL duvet cover is 68"" x 86"".
The Full/Queen duvet cover is 88"" x 92"".
The King/Cal-King duvet cover is 106"" x 92"".

Pillowcase:
The Standard pillowcase is 21"" X 32"".
The King pillowcase is 21"" X 42"".
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While we would have loved to keep production in the U.S., our number one goal was creating the highest quality sheets available. Casper’s 100% Supima® cotton (grown on a farm in California) is sent to a weaving and finishing facility in India that contains the most advanced technology, the most sophisticated systems, and expertise in production of this caliber.
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The Sheets - Size
You definitely don’t need a Casper mattress to use Casper’s one perfect sheet set! Any mattress up to 12” deep will work.
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Unfortunately, as a young company, we’re not yet at a point where we are able to offer custom bedding. Sorry about that!
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Depending on your order, your Casper bed linens will come in different size boxes. For small orders, we have a box that is 19.25" x 8.50" x 2.75". Our medium box measures 19.25" x 8.50" x 4.00" and the largest box measures out at 19.25" x 8.50" x 5.75".
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A pillowcase is a functional pillow covering; the sleeping pillow tucks into the opening, and you’re ready for bed.. A sham is a decorative pillow covering; there’s a tuck flap in the back and it makes your bed look nice.

Our number one priority was making functional, well-designed products that improve sleep. We wanted to simplify the bedroom and only focus on creating the most necessary bed linens.
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Buying Casper Products
Company
Yes! We now have a showroom in New York located on the 2nd floor of 45 Bond Street. For more information, check out casper.com/nyc.
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No. We're confident that 99% of people will absolutely love our products. Today's bedding industry thrives on providing too many choices in order to upsell and confuse you. But if you can't shake the urge to try the mattress, sheets, or pillows, you can always stop by one of our two locations in NYC or LA. We provide complimentary naps, drinks, and cookies!
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Rather than confuse you with tens (or hundreds) of choices, we put all our energy into building one perfect product. The materials we've chosen for our mattress, sheets, and pillow allow them to provide a great night's sleep to people of all shapes, sizes, and preferences.
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Our Beliefs
No. We're confident that 99% of people will sleep incredibly well on the Casper. Today's mattress industry thrives on providing too many choices in order to upsell and confuse you. But if you can't shake the urge to try it, you can always stop by our location in NYC for some drinks and test napping.
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Unlike most mattress brands, we've only got one model of the Casper. Rather than confuse you with tens (or hundreds) of models that all start to feel the same after a while, we put all our energy into building one perfect mattress. Most people say the Casper is slightly firmer than a standard medium firm mattress — but the materials we've chosen allow it to provide a great night's sleep to people of all shapes, sizes, and preferences.
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Mattress Recycling Fee
A new Connecticut state law, Public Act 13-42, now requires retailers to collect a small fee on every mattress sold. The fee amount, which is set by Connecticut (not individual retailers like Casper), supports the state's recycling programs.

California has a similar fee tied to a law, like Connecticut, that funds the state's recycling programs. In California, the fee is $11.
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Compatibility
Yes. If you want to reuse your current box spring or foundation, just make sure the gaps between the slats are no more than 3" apart. If they are indeed wider, you can use plywood or a bunkie board.

If your box spring was specifically designed to work in conjunction with a traditional spring mattress, it probably has springs in the structure. If that is the case, we suggest investing in a new base
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The Casper was designed to hold a combined 450 pounds. For optimal performance, we recommend that individuals be 250 pounds and below. If you are over this weight, you may find that the Casper is not firm or supportive enough for you.
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Unfortunately, the Casper cannot be used in a sofa bed because the mattress should not be folded in half after unboxing.
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Nope! The mattress is not designed to be flipped, as the latex and memory foam are on one side (side with white cover) of the mattress.

As with all mattresses, if you sleep alone on one side of the bed or have a meaningful weight differential with your mattress partner, then we do recommend rotating the bed 180 degrees every 3-6 months.
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Yes — the Casper is industry standard size and works on any, hard, flat surface, including an adjustable base or Murphy bed with 10” of clearance.
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If your head doesn’t feel supported, you need a new pillow. No matter what position you lie in, the pillow should be under your head (not your shoulders) and should be a thickness that allows your head to be in a normal position.
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In terms of a break in period for the mattress, it may take some time for your body to adjust, sometimes even up to 30 days.
We recommend trying sleeping on the pillow for at least a week to get a good feel for it.
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This is almost always due to the surface the Casper mattress is lying on. The first step we recommend is testing the evenness of the Casper mattress directly on the floor temporarily. If you find that this corrects the unevenness, you should assess if your foundation, slats or box-spring are damaged or out of line.

If your bed still feels uneven on the floor, it is time to call us.
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We designed the Casper mattress to be versatile, so it can work with all standard foundations. As with all foam beds, you want as much direct support under the mattress as possible. A slatted base (gaps between the slats should be less than 3" apart) or platform bed offers the most support. If you want the additional height, we recommend looking into foam mattress foundations. Most likely, you can use your existing bed setup.
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You can absolutely use a heating pad with any of your Casper products!
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Purchasing
No. Shipping and returns are always free.
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We do charge sales tax in New York, California and Washington, and applicable local taxes in Canada. The rates vary by zipcode/province, but generally range from 8 to 13%.
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Our referral program only applies to the mattress for now, sorry about that! Thanks again for choosing Casper and keep spreading the word.
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Here are the respective prices for the mattress, by size and country:

Twin Casper: $500 USD / $725 CAD
Twin XL Casper: $600 USD / $825 CAD
Full Casper: $750 USD / $1,075 CAD
Queen Casper: $850 USD / $1,175 CAD
King Casper: $950 USD / $1,275 CAD
California King Casper: $950 USD / $1,275 CAD

USD Prices include shipping and handling, but do not reflect tax in the states of New York, California, and Washington. CAD prices include the exchange rate, UPS 2nd Day Air shipping, handling, customs, and tariffs. The only added fee for Canadians is provincial GST/HST tax. All mattresses in California and CT will include additional recycling fees.
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All Casper products are eligible for financing. We offer 0% APR financing for 6 months through our partners at Affirm*, regardless of what you order (*offer only valid in the United States).
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Shipping & Delivery
Not yet, but stay tuned! We’ve received a tremendous amount of requests, and we’re looking forward to shipping overseas soon.
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Right now, we only ship to the United States and Canada. We recently opened an office in Berlin, and we're working on bringing the Casper experience to international customers. For the latest updates, I'd suggest you sign up for our newsletter and start following our social media accounts so you can be the first to know when we start shipping overseas.

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Once your bed ships, you’ll receive a shipping confirmation email with a tracking number. In parts of New York City, we offer courier delivery within specific 1-hour windows. After shipment, beds take 2-5 business days in transit via UPS Ground to arrive at your door.

In Canada, beds take 2 business days in transit via UPS Air. Please allow extra time for customs clearance.
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Yes — we ship to Canada for free! We ship UPS 2-Day Air shipping and take care of all customs, and tariffs. You will have to pay your provincial gst/hst tax, but all other costs are covered.
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To choose a specific delivery date (weekdays only if outside of NYC), leave us a note in the “Anything Else” section during the check-out process. We’ll flag your order and make the necessary adjustments in the backend system to ensure a delivery on the specified date. Once your bed ships, you’ll receive a ship confirmation email and tracking number.
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Many buildings in NYC don't actually need a COI request for a Casper delivery because the box is small enough — please double check with your building's management before submitting a request. For reference, every Casper, from Twin to California King, fits in the same signature box that measures 20 x 21 x 41 inches — about the size of a mini-fridge.

If necessary, COIs are available in our courier zones through our courier partners. Should you need one, please send in your building's sample COI to support@casper.com and allow 2 business days to process. Please put "COI Request" in the subject line so we can see it right away!
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If you would prefer UPS to leave the Casper products outside your door, just un-check the 'Signature Requirement' box before check-out. With this option, Casper is no longer liabile for any loss or damage to the package after delivery.

If you would like to keep the signature requirement, UPS will make three consecutive attempts to deliver whatever you've ordered. We’ll notify you upon the first missed attempt. We can reschedule a delivery on your behalf and even reroute it if necessary — we’re here to help.
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Once your bed ships, you’ll receive a shipping confirmation email with a tracking number. In parts of New York City, we offer courier delivery within specific 1-hour windows. After shipment, beds take 2-5 business days in transit via UPS Ground to arrive at your door. In Canada, beds take 2 business days in transit via UPS Air. Please allow one extra day for customs. Our new products might take some more time to process, but once they ship, they will take 2-5 business days to arrive at your door.
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We sure do! We are happy to offer free shipping to all 50 states.
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Unfortunately, we cannot deliver on weekends. We are currently working on additional shipping methods. For now, if you would like to pick up your mattress on a Saturday or Sunday, we recommend having the products delivered to a UPS store.
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Amazon
Unfortunately, if you purchased a Casper mattress through Amazon, the return process is a little different than our site. To get the process started, you can initiate a return on your account page. You can state the reason of the return, and initiate the refund from there. Amazon allows you to receive a credit in the form of an Amazon Gift Card or the original amount back on your original payment method.

After you have selected this, you choose how to send it back. If you opt into a UPS Pickup, UPS will pick up the mattress the next business day. Please note that return shipping will be deducted from the refund, and you will also be responsible for printing the label. With the UPS Drop-off option, return shipping will still be deducted from the refund — but you are responsible for drop-off at a local UPS store.

If you aren't interested in paying additional fees or if your schedule permits, we recommend chatting with Amazon customer support for some alternative options. They should have some charity partnerships in certain areas and may be able to arrange a pick up for you!
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We are extremely excited to partner up with Amazon! There are several important differences to note between ordering a bed from their page and placing the order directly with us.

First, Casper offers a 100-day trial. Mattresses purchased through Amazon are only eligible for a 30 day trial through Amazon's standard 30 day money-back return policy.

Additionally, promotional discounts cannot be applied when purchasing your Casper through Amazon. Referral links and promo codes can only be redeemed via our home page. You can however, use Amazon gift cards or credit towards your purchase.

Finally, any customer support inquiries will be handled via whichever website you purchase through. If you purchase through Amazon, their customer support team will take care of you. This can be tricky, since they are such a huge corporation and aren't as familar with our product. If you purchase on our site, you get the benefit of our team, who can help you through any type of support issues you might come across. We're happy to help with Amazon orders where we can, but might be limited by acccess.

The good news? Either way, you get a Casper. We consider that a win!
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I've Got Casper Products
How Tos - The Mattress
In order to add additional height, you can look into solid foundation options. Instead of consisting of springs, foundations tend to be made with a series of V-shaped steel modules that form a grid, and have very little give. They help distribute weight evenly, help the mattress feel the way it should feel, and last as long as it should.
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We are not yet able to remove our customers’ old mattresses, though we are working hard to develop a disposal program! For now, we recommend the following options:

Many cities provide bulk recycling pick-up, as long as your bulky items are wrapped in a plastic furniture bag - which we provide with your Casper! For example, all our New York City customers can leave their old mattresses out on the curb with the rest of their recycling and the city will take care of it. If you are located elsewhere, we suggest calling your local authorities to see if they have a similar program in place.

If your mattress is still in good condition — without tears or stains — there's a good chance you can donate it. You can check if Salvation Army will pick it up and repurpose it on their website, or you can also refer to a local charity.

1-800-GOT-JUNK can do the leg work. While this option isn't free, they will pick up the mattress (and box spring if you’re also parting with that), do everything they can to get the mattress repurposed, or otherwise dispose of it safely.
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The foam in the Casper is encased in a fabric cover that can be unzipped, washed in cold water, and hung up to dry. Avoid putting it in the dryer so that it doesn't shrink! We recommend using a fitted sheet over this fabric cover to keep your mattress clean.

If you're determined to provide your new bed some extra protection, you can absolutely use a mattress protector or pad. Our top choices can be found here: http://goo.gl/JLdbAC and http://goo.gl/vmwTS6. and here: http://amzn.to/1CKVqK1. Please keep in mind that the one trade-off is reduced breathability, and the fabrics could cause the mattress to run at a higher temperature.
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So long as your sheets are compatible with a 10 inch height mattress, your sheets will absolutely fit on the Casper! We definitely recommend using Casper sheets for the best sleep environment possible.
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With any foam mattress, you want as much firm support as possible. Therefore, a simple metal frame will not hold up very well, but one with unyielding wooden slats will work fine! If you are considering using a metal frame, we suggest placing a piece of plywood on the top of the metal to close up the unsupported surface.

If you have any questions about a specific set-up, our Customer Experience team is always around to help pick a frame!
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Since the mattress will not fit back inside the box, we recommend covering it with plastic, bending it in half and temporarily securing it with bungee cords while you move. Another popular option is mattress boxes available through moving companies.
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Though our mattress will last for a long time, we recommend replacing your mattress every 10 years.
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Unfortunately, we do not yet offer a foundation or boxspring for the Casper.The truth is that the Casper is versatile enough to be used in nearly any configuration, provided the base is firm and supportive. Most customers use a slatted wood base or modern style boxspring.

Please reach out to our Customer Experience team if you would like some shopping advice for a platform for your Casper!
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How Tos - The Pillow
Unfortunately, we cannot replace the fill in the pillow if it wears out. We recommend replacing your pillow every year to ensure you always have a supportive, evenly filled pillow.
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We recommend fluffing your pillow as needed, whenever it looks or feels like it's losing thickness. The pillow will be more comfortable if it’s fluffed, and we designed the pillow to have excellent fluffing characteristics.
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No matter how you fall asleep, the pillow should always be under your head — not your shoulders (or knees, or toes). Our pillow is designed to stay supportive throughout the night, no matter how much you move around.
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We recommend washing your pillows as the seasons change, or every 3-6 months. Before you wash your pillow, separate the inner and outer layers and zip up the outer. Machine wash gently in warm water using a mild liquid detergent. For best results, wash two pillows at a time to balance the load. Run the rinse cycle twice to remove all detergent residue, and tumble dry low with dryer balls (pro tip: try clean tennis balls!). Before removing and reassembling, make sure each layer is completely dry.
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How Tos - The Sheets
We want you to be able to hit the bed snoozing as soon as your sheets arrive, so there’s no need to wash ahead of time. We don’t want them to just look good in the packaging, they will be crisp and soft from the very first sleep — however, we purposely made our sheets on the bigger side in order to account for a 2% shrink factor that is industry standard. Giving them a quick wash will ensure the best fit on your bed.
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Sheets have been around for hundreds of years, fundamental design flaws still haven't been fixed — putting a duvet in its cover is like climbing a mountain and folding a fitted sheet is a pain. With crisp seams and blue labels indicating the shorter ends, our fitted sheet is both easy to fold and fit on the bed. Still confused? Here’s a step by step process:

Lay the sheet flat on a large surface with the elastic facing up and fold in half.
Fold sheet in half.
Fold the sheet into thirds, forming a long rectangle.
Fold the sheet into thirds to form a square.
Spend all that extra time Netflixing and snoozing.
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You can absolutely iron your Casper sheets if you’d like! But the strong percale weave should keep them crisp wash after wash if you don’t want to take the iron out.
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To get the most out of your sheets, machine wash before sleeping on them. This accounts for a 2% shrink factor that is industry standard and ensures the best fit.

Wash in cold water on a gentle cycle. Tumble dry low and remove from the dryer as soon as possible to keep from wrinkling. To keep your sheets their whitest, use a non-chlorine, oxygen bleach with each wash. It’s best to wash your sheets every 1 to 2 weeks.
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Unboxing
You can keep the mattress in the box for up to three months before unfurling the mattress. The pillow and sheets can stay in the box as long as you need. The 100 night trial starts from the night you receive your Casper products.
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Your Casper will be ready for snoozing immediately after you take it out of the box!
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Reviews
Of course! You can write your review here. You are also able to review the Casper mattress on Amazon and other websites.
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Returns
You don’t need to pack anything to get the bed ready to go! We recommend taking any linens and pillows off the bed the day of pickup. Our local contacts (charities or recycling programs) will remove the mattress from your home and donate it to a local charity or recycle it.
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We feel 100 nights is enough time for you to figure out whether or not our products are a great fit. Sleep on the sheets, lounge on the pillow, dream on both — if you don’t love them, print a shipping label and return the products free. Once we've received the items, we will process a refund that can take about 2 weeks to process back into your account.
For the mattress, you have the same 100 nights, however the return policy is different. Our Customer Experience team will work with you to arrange a pickup via a local church, charity, or recycler, and we will refund you in full 1-3 business days after pickup.
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UPS will deliver your sheets, pillows, and mattress to your door. If you aren’t loving the sheets or pillow, you can print out a UPS label on our website and return them at your local UPS location. For mattress returns, you will have to reach out to our customer support (support@casper.com) to schedule a pickup.
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We want you to be happy with your Casper snooze supplies! Yes, exchanges are available for all Casper products during the 100 Night Trial.

If you are exchanging the mattress, send us an email (support@casper.com) and let us know you'd like to make an exchange. We’ll process the price differential to your credit card, and ship you a new Casper bed. Please note that exchanging your mattress will void the 100 nights trial for your second Casper.

Should the sheets or pillow still be still intact in their original packaging, we’ll happily give you a new set and reset your trial. If you’ve already gotten into a bed made with Casper sheets and pillow, we can process an exchange. However, you should know (like the mattress) your next order will be “forever” and you will not be eligible for a return.
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We’ll never resell a used product. If you want to return your Casper mattress, we will send a courier over to remove the mattress from your home and donate it to a local charity. Right now, each charity will vary regionally. In certain localities, restrictions require us to recycle/dispose of the bed.

If you want to return your Casper sheets or pillows, they will arrive at our facilities, go through the wash and be donated to a local religious organization, charity, or upcycled for use in our showrooms.
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We handle each return on an individual basis. Your courier will be arranged to arrive at a time that works best for you to make the return as easy and painless as possible.
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Once you unfurl your Casper mattress, you can’t get it back into the box. It will expand to its full size almost instantaneously — once that happens, the box becomes a great fort.

In the event of a return, we will never require you to get the mattress back in the box! Once we find a local church, charity, or recycling service to pick it up, you are refunded in full.
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You do not need to keep the mattress box. We use large industrial machines to compress and pack the mattress, so it won’t go back into its original package. If you don't want to throw it away, it also makes an excellent rocketship, side table, standing desk, or playhouse.

For sheets and pillows, any box will do for a return. But if you have the space, feel free to hold on to the box, as it might be the easiest way to get the sheets or pillows back to us.
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