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About the Casper
The Size
Every Casper mattress is 10” high. The length and width of the mattress are standard US dimensions, as listed below: Twin: 39”W x 75”L TwinXL: 39”W x 80”L Full: 54”W x 75”L Queen: 60”W x 80”L King: 76”W x 80”L CalKing: 72”W x 84”L
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All Casper sizes ship in our standard box of 20W x 21L x 41H inches. Depending on bed size, the total weight of the box ranges from 45 lbs to 85 lbs.
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A California King (72”W x 84”L) is four inches narrower (left to right) and four inches longer (head to toe) than a King (76”W x 80”L).
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Once you take the Casper out of the box, your mattress will be ready to sleep on within minutes. (We suggest capturing the magic in an unboxing video.)
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The Casper is 10 inches thick. This is in line with average mattress height sold in America. This means the Casper is suited to all standard size sheets and will not be abnormally baggy with 'deep pocket' fitted sheets.
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Bed Frames & Foundations
That beautiful frame was created for us by Brad Sherman, our interior designer. At the moment, the frame is only available for purchase in New York. You can find more details here: http://www.bshermanworkshop.com/shop/bed-frame.
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Testing & Certifications
All of the foams used in the Casper have environmental certifications that ensure they are healthy to be around. We use Certi-Pur certified support base foam and memory foam, and our top latex layer is OEKO-TEX® Standard 100 certified.
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All of the foams used in the Casper have environmental certifications that ensure they are healthy to be around. Our polyurethane foams (memory foam and poly support foam) are Certi-Pur certified, meaning they are: Made without ozone depleters Made without PBDE flame retardants Made without mercury, lead and other heavy metals Made without formaldehyde Made without phthalates regulated by the Consumer Product Safety Commission Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million) Our top latex layer is OEKO-TEX® Standard 100, Class 1 certified--their highest standard that guarantees the foam to be safe enough for babies and children.
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The federal government requires all mattresses sold in the US to meet very stringent burn tests, as governed by 16 CFR 1633 and 1632. The 1633 test is crazy--they apply a multi-burner torch to both the top and sides of the bed for 90 seconds and 60 seconds (respectively) and then measure cumulative and instantaneous heat output for 30 minutes. As such, all beds need some fire barrier to pass these tests On the Casper mattress, we sought out the safest FR barrier we could find. We use an FR knit sock that covers the foam before the outer cover is placed on the mattress. The knit sock is made from a yarn that has a silica core and a polyester/acrylic/nylon/rayon wrap on it. It's a proprietary yarn from the supplier. The poly+ wrap chars when burned, and the silica core holds everything together so that a char barrier is formed, subduing flames. The yarn and the sock have no toxic chemicals or coatings. They are Oeko-Tex certified (see attached--it's a european safety standard for textiles and bedding products.). Safe for babies... :) See more about Oeko-Tex here.
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You can find our full warranty here.
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Materials & Construction
We use a synthetic latex made in Pennsylvania to help mitigate any risks (no proteins that make you react) associated for folks with latex allergies. That said, our plant does make some non-synthetic or blended latexes and so if you have a severe reaction, there is a minor risk of cross contamination. Latex allergies are generally touch-allergies as opposed to inhalation-allergies, and the foam components are surrounded by both a fire-retardant sock as well as the cover, thus keeping you from being exposed directly to the latex.
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As with any new product, there’s a mild scent upon unboxing. However, Casper doesn’t use the solvent-based adhesives associated with strong odors. Our water-based adhesive is more expensive, but eliminates unnecessary chemicals in your bed. Any scent should dissipate in a few hours in a well-ventilated room.
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The Casper is an outrageously comfortable mattress for everyone. We’ve created one perfect mattress that provides support and comfort. We use high-quality memory foam to contour and support the body, and cool latex foam to add bounce and comfort. You can try the Casper for 100 days and 100 nights. If you decide it’s not for you, reach out to us within that timeframe. We’ll send a courier over to remove the mattress from your home and donate it to a local charity. You’ll be refunded 100% — every penny. Our mattress was designed, manufactured and produced in the USA. All of our materials were sourced and hand-stitched in America, save one fabric from Belgium. Regardless of size, the Casper is compressed into a box small enough to fit in the trunk of a taxi. We ship that mattress directly to you, for free, in 2-5 days. In New York City, we also deliver straight to you door by bike messenger.
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The Casper was designed to suit all sleep positions, and provide the ideal balance of support, comfort, and bounce. While the vast majority of people love our bed, those who prefer to sleep on a pile of bricks or in a bathtub of pudding may want to opt for an extremely hard or soft bed. Still, we urge all customers to give Casper a shot with our 100 night risk-free trial.
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Other brands manufacture a range of mattresses, so we can’t really speak to a specific model. We designed the Casper using memory foam to provide that contour and support — a firm base layer. However, we found the memory foam on its own retained too much heat, and some people felt “stuck” in it. To solve these issues, we merged memory foam with latex foam. The latex foam is cool, breathable, and ensures you are contoured without feeling trapped.
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The Casper provides more movement isolation than a traditional spring mattress, but we don’t suggest jumping on the bed with a glass of red wine balancing beside you! In designing the sleep-surface, we focused on balancing motion isolation with the common memory-foam complaint of feeling stuck. If your partner is anything more than 6 inches away from you, you will neither feel nor hear their movement.
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We tested hundreds of materials and thousands of combinations before we decided on our proprietary, patent-pending construction. The Casper hybridizes three layers of foam. The bottom: 6.5 inches of 1.8 pcf poly foam, 1.5 inches of 4.0 pcf memory foam, and 1.5 inches of 3.3 pcf synthetic dunlop latex foam. While foam density and thickness give you a picture of what's below the cover, they are not really indicators of comfort. Beyond the density and ratios, each foam's responsiveness - its give and flex - is proprietary to Casper.
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It’s easy. You have 100 nights to decide to keep the Casper. If you decide the bed is not right for you, reach out to us (support@casper.com) to arrange a pick-up at your convenience. We’ll send a courier over to remove the mattress from your home and donate it to a local charity or recycling center, depending on local restrictions. You’ll be refunded 100% — every penny.
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Our mattress won’t sink, or form a valley. We also offer a 10-year warranty so you can be just as confident as we are that you’re getting a great bed that will hold up over time. You can read more about the warranty here.
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We haven't completed scientific testing regarding dust mites, so we can’t provide a definitive answer. But from the research we have done, we know that dust mites need a habitat and food source. Every mattress provides a habitat. Fibers such as cotton and wool provide a food source. Our foams and cover do not include materials that would be a food source, so we would guess that dust mite levels would be lower than average. There is also a lot of research online that claims latex (our top layer) to be dust mite resistant, but we haven't verified these independently, so we cannot make these claims.
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Heat retention is one of the main aspects that we focused on with the construction of the Casper. Latex foam, which we utilize as the top layer of the bed, is much more breathable than memory foam, thus allowing you to sleep cooler than a traditional memory foam mattress. As compared to spring beds, foam does typically sleep hotter, but we tried to make our mattress as breathable as can be.
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Every medical condition is unique in nature, so therefore it’s very difficult to say if the Casper will “work” for you. We’ve had many, many Casper owners who reported a relief in back pain, but we’ve also had a handful of owners report no resolution of their aches and pains. Feel free to call us to discuss your condition - while you won't have a doctor on the other end of the line, we may know of other customers with similar experiences. This being said, the only way for you to truly know is to give Casper a try. Take advantage of our 100 day trial period.
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The Casper does not contain any flame retardant chemicals. Instead, the mattress is wrapped with a proprietary flame retardant sock made of woven silica. In the event of a fire, the sock melts on itself and suffocates the oxygen needed for the fire to burn.
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The Twin Casper weighs 44 pounds on its own and 53 pounds packed in the box. The Twin XL Casper weighs 46 pounds on its own and 55 pounds packed in the box. The Full Casper weighs 60 pounds on its own and 69 pounds packed in the box. The Queen Casper weighs 71 pounds on its own and 80 pounds packed in the box. The King Casper weighs 91 pounds on its own and 100 pounds packed in the box. The California King Casper weighs 90 pounds on its own and 99 pounds packed in the box.
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Supply Chain
Our final point of production is in Georgia. From there, we bring them up to New York to be dispatched to you in the fastest way possible.
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The Casper is handmade in the United States- with components from Illinois, South Carolina, North Carolina, Georgia, New York City, and one piece from Belgium.
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By engineering every component of the bed- from the type of thread that goes into the fabric through to the densities of foam ideal for sleep - we've built what we think is an amazing sleep surface. We used the same exacting standards to pick the partners crafting each part of the Casper. For example, our foam and latex suppliers are two of the most eco-friendly plants in the world. Our foam supplier developed a novel method of preventing emissions that makes it the only plant in the USA that isn't required to have an EPA emissions certificate. Our latex facility uses continuous production to produce latex, yielding an environmentally friendlier and more consistent product than other forms, like Talalay.
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Buying A Casper
Shipping & Delivery
We cannot deliver on weekends. We are currently working on additional shipping methods.
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Not yet, but stay tuned! We’ve received a tremendous amount of requests, and we’re looking forward to shipping overseas soon.
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To choose a specific delivery date (weekdays only), leave us a note in the “Anything Else” section during the check-out process. We’ll flag your order and make the necessary adjustments in the backend system to ensure a delivery on the specified date. Once your bed ships, you’ll receive a ship confirmation email and tracking number.
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No problem! UPS will make three attempts to deliver your mattress. We’ll notify you upon the first missed attempt. We can reschedule a delivery on your behalf and even reroute it if necessary — we’re here to help.
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Once your bed is ready to ship, you’ll receive a shipping confirmation email with a tracking number. In parts of New York, we offer courier delivery within specific 1-hour windows. Transit time usually takes 2-5 days in the USA via UPS Ground, and 2-3 days in Canada via UPS Air.
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Our Beliefs
In a word, no. We've engineered a bed that we're confident 99% of people will sleep incredibly well on. The industry has created a culture of increasing the number of models in order to up sell and confuse you. When you go to a hotel, you don't pick a room based on the type of bed, do you? But if you can't shake the urge to try it, you can always stop by The Casper Apartment in NYC for drinks and bed trying.
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Unlike most mattress brands, we've only got one model of the Casper. Our philosophy is fundamentally different- rather than confuse you with tens (or hundreds) of models that all start to feel the same after a while, we've put all our energy into building the ideal bed. The Casper sits to the right of medium firm- but the materials we've chosen for it allow it to responsively provide a great night's sleep to people of all shapes and sizes.
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Purchasing
The Casper is priced as low as we can go! You won't see the holiday sales or close-out promos that you see in regular mattress stores. We offer a friends referral program: http://casper.com/friends.
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No. Shipping and returns are always free.
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We do charge sales tax in New York and California, and applicable local taxes in Canada. The rates vary by zipcode/province, but generally range from 8 to 13%.
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The Casper Apartment
Yes! We now have two locations where you can experience the Casper. Stop by our original New York loft located on the 2nd floor of 45 Bond Street or visit us at our new Los Angeles location at 8368 Hollywood Blvd. For more information about our NY and LA showrooms, check out https://casper.com/nyc and https://casper.com/la.
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Compatibility
You can absolutely use a heating pad on your Casper!
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The Casper was designed to hold a combined 450 pounds. For optimal performance, we recommend that individuals be 250 pounds and below.
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Yes. If you opt for a box spring, we recommend any newer, modern one. Modern box springs are designed more like slats and provide more direct support to counter your body weight pushing down. Older box springs (designed for spring mattresses) usually have one supporting beam down the middle of the bed, making the mattress sag on the sides. We also do not recommend split box springs, which can cause sagging.
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Unfortunately, the Casper cannot be used in a sofa bed because the mattress should not be folded in half after unboxing.
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In terms of a break in period, we have designed the mattress to keep its form and firmness over time. However, it may take some time for your body to adjust to the bed, sometimes even up to 30 days!
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Yes — the Casper is industry standard size and works on any, hard, flat surface, including an adjustable base or Murphy bed with 10” of clearance.
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Nope! The mattress is not designed to be flipped, as the latex and memory foam are on one side (side with white cover) of the mattress. As with all mattresses, If you sleep alone on one side of the bed or have a meaningful weight differential with your mattress partner, then we do recommend rotating the bed 180 degrees every 3-6 months.
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This is almost always due to the surface the Casper is lying on. The first step we recommend is testing the evenness of the Casper directly on the floor. If you find that this corrects the unevenness, you should assess if your foundation, slats or box-spring are damaged or out of line. Needless to say, if your Casper still feels uneven on the floor it is time to call us.
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I’ve Got A Casper
Reviews
Of course! You can write your review here.
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Returns
Yes, exchanges are available during the 100 nights trial. Send us an email (support@casper.com) and let us know you'd like to make an exchange. We’ll process the price differential to your credit card, and ship you a new Casper. Please note that exchanging your mattress will void the 100 nights trial for your second Casper.
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We’ll never re-sell a used mattress! If you want to return your Casper, we will send a courier over to remove the mattress from your home and donate it to a local charity. Right now, each charity will vary regionally. In certain localities, restrictions require us to recycle the bed.
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Once you unfurl your Casper, you can’t get it back into the box. It will expand to its full size almost instantaneously — once that happens, the box becomes a great fort.
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You do not need to keep the box! We use large industrial machines to compress and pack the mattress, so it won’t go back into its original package. But the box makes an excellent rocketship, side table, standing desk, and playhouse.
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We handle each return on an individual basis. Your courier will be arranged to arrive at a time that works best for you to make the return as easy and painless as possible.
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You don’t need to pack anything! We’ll send a courier over to remove the mattress from your home and donate it to a local charity.
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How Tos
In order to add additional height, you can look into solid foundation options. Instead of consisting of springs, foundations tend to be made with a series of V-shaped steel modules that form a grid, and have very little give. They help distribute weight evenly, help the mattress feel the way it should feel, and last as long as it should.
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Unboxing
You can keep the mattress in the box for up to three months before unfurling the mattress.
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Friends for your Casper
We designed the Casper to be versatile, so it can work with all standard foundations. As with all foam beds, you want as much direct support under the mattress as possible. A slatted base (gaps between the slats should be less than three inches apart) or platform bed offers the most support. If you want the additional height, a box spring will work — unless it is an older model. You can even put it on the floor! Most likely, you can use your existing bed setup.
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All your questions answered? SHOP THE MATTRESS