Orders & Shipping FAQ
POPULAR QUESTIONS
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In-Home Delivery & Setup
- How do I reschedule my In-Home Delivery and Setup?
- How much is In-Home Delivery and Setup?
- Do you offer In-Home Delivery and Setup?
- Do I have to be home for In-Home Delivery and Setup?
- I opted into the In-Home Delivery and Setup, but I need a Certificate of Insurance (COI). What should I do?
- How do I schedule my In-Home Delivery and Setup?
- Where do you offer In-Home Delivery and Setup?
- Will Casper help me assemble my products?
- Will you remove my old mattress?
- How does In-Home Delivery and Setup work?
- I opted into In-Home Delivery and Setup, but haven't received a call to schedule my delivery. What's going on?
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Account & Billing
- Do I need to pay tax on my order?
- Do you offer a tax exemption?
- What payment methods do you accept?
- Can I use financing?
- Do I pay for shipping?
- I forgot to add a promo code or referral credit. What should I do?
- I need help with your referral program. What should I do?
- Do you offer gift cards?
- How do I unsubscribe from your email or mailing list?
- How do I change my password?
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Standard Shipping
- Do you ship abroad?
- Do I need to be at home for my UPS delivery?
- Can I specify a delivery date?
- When can I expect to receive my order?
- Do you deliver on Saturday or Sunday?
- Can you expedite shipping?
- What are the dimensions of your boxes?
- Can you ship to an APO or PO box?
- How do I track my order?
- Do you offer gift wrapping for orders?
- I don't see any updates on my tracking information. What's going on?
- What shipping partners do you use?
- Do you ship to Canada?
- Where do you ship your products?
