Orders & Shipping FAQ
POPULAR QUESTIONS
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White Glove Service
- Do I pay for the In-home Delivery and Setup service per order or per product?
- What if I need to reschedule my In-home Delivery and Setup or mattress removal?
- How much is the In-home Delivery and Setup service?
- Do you offer In-home delivery and Setup service?
- Do I have to be home for the In-home Delivery and Setup or mattress removal?
- I've opted into the In-home Delivery and Setup service, but my building requires a COI for delivery. How do I go about setting that up?
- How do I schedule my In-home Delivery and Setup?
- Where do you offer In-home Delivery and Setup services?
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Mattress Protection Plan
- Who is Guardsman?
- What products have the Mattress Protection Plan available?
- How much does the Mattress Protection Plan cost?
- What does the Mattress Protection Plan cover?
- How do I file a claim?
- What happens when I file a claim?
- What if I decide I don’t want coverage anymore?
- When does my service contract start? How long does it last?
- Do I need to purchase a mattress protector if I purchase the plan?
- What is the reporting period for a claim?
- How is the plan different from Casper’s 10-year warranty?
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Costs & Logistics
- How big are the Casper mattress boxes?
- Will you remove my existing mattress?
- How long can I keep the products in the box?
- Do I need to pay tax?
- Do I pay for shipping?
- Can I use financing?
- Why do Casper mattresses cost so much less than the mattresses in traditional retail stores?
- Will Casper help me assemble my Casper products?
- Can you ship to an APO or PO box?
- I attended The Ellen Degeneres Show’s 12 Days of Giveaways and won your prize. How do I redeem my mattress?
- Does Casper offer a tax exemption?
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Shipping & Delivery
- Do you ship abroad?
- Do I need to be at home for the UPS delivery?
- Do you ship to Canada?
- Can I specify a delivery date? If so, when should I place my order?
- When can I expect to receive my Casper products?
- Can you deliver on Saturday or Sunday?
- How do you ship your products?
- I’m thinking about ordering the Casper but a holiday is coming up. How will this affect me?
- What size is the box the foundation comes in?
