Orders & Shipping FAQ
Shipping & Delivery
- What size is the box the foundation comes in?
- I’m thinking about ordering the Casper but a holiday is coming up. How will this affect me?
- How do you ship your products?
- Can you deliver on Saturday or Sunday?
- When can I expect to receive my Casper products?
- Can I specify a delivery date? If so, when should I place my order?
- Do you ship to Canada?
- Do I need to be at home for the UPS delivery?
- Do you ship abroad?
Costs & Logistics
- I attended The Ellen Degeneres Show’s 12 Days of Giveaways and won your prize. How do I redeem my mattress?
- Can you ship to an APO or PO box?
- Will Casper help me assemble my Casper products?
- Why do Casper mattresses cost so much less than the mattresses in traditional retail stores?
- Can I use financing?
- Do I pay for shipping?
- Do I need to pay tax?
- How long can I keep the products in the box?
- Will you remove my existing mattress?
- How big are the Casper mattress boxes?
White Glove Service
- Where do you offer White Glove service?
- How do I schedule my White Glove delivery?
- I've opted into White Glove service, but my building requires a COI for delivery. How do I go about setting that up?
- Do I have to be home for White Glove delivery or mattress removal?
- Do you offer White Glove delivery service?
- Do I pay for White Glove service per order or per product?
- How much is the White Glove service?
- What if I need to reschedule my White Glove delivery or mattress removal?
- When will the Target x Casper collection be available?
- Why did Casper partner with Target?
- What is the difference between purchasing on your site and at Target?
- Where can I buy Casper products at Target?
- What is the return process if I order from Target?
- Are Casper products sold at Target priced differently?