I OPTED INTO IN-HOME DELIVERY AND SETUP, BUT HAVEN'T RECEIVED A CALL TO SCHEDULE MY DELIVERY. WHAT'S GOING ON?

We're here to help!

Items in your order will first ship to the local delivery hub in your area via UPS. Once all items in your order have arrived, our delivery partner will contact you within two business days to coordinate a pickup date that works for you. You'll also receive a call the day before your delivery with a four-hour delivery window.

If you haven't received a call from our partner, and it's been more than 10 business days since you placed your order, please reach out to our Customer Experience team for assistance by calling +1 888-498-0003.

Please note: COVID-19-related shipping challenges include increases in package volume, which may impact shipment transit times and forecasted delivery dates.