WHAT IS THE RETURN PROCESS IF I ORDER THROUGH AMAZON?

If you purchased Casper products through Amazon, the return process is a little different than our site.

To get the process started, you can initiate a return on your account page, where you'll state the reason for the return. Amazon allows you to receive a credit in the form of an Amazon.com Gift Card or a refund of your original payment method.

Then, you choose how to send the products back. If you opt into a UPS Pickup, UPS will pick up the next business day. Please note that return shipping will be deducted from the refund, and you will also be responsible for printing the label. With the UPS Drop-off option, return shipping will still be deducted from the refund — but you are responsible for drop-off at a local UPS store.

If you aren't interested in paying additional fees, we recommend chatting with Amazon customer support for alternative options. They should have some charity partnerships in certain areas and may be able to arrange a pick up for you!