Returns & Exchanges FAQ
Product Quality & Warranty
- How do I file a claim with the mattress protection plan?
- My product arrived defective or damaged. What should I do?
- Can I purchase a replacement cover for my mattress?
- What is the warranty on your mattresses?
- What products are eligible for the mattress protection plan?
- I have a warranty claim. What should I do?
- What is the warranty on your furniture products?
- I’ve already made my purchase. Can I add on the mattress protection plan?
- Who is Guardsman?
- What is the reporting period for a claim with the mattress protection plan?
- What does the mattress protection plan cover?
Trial & Returns
- How do I reschedule my return pickup?
- Do I need to keep any of the packaging or boxes?
- What happens to returned or exchanged products?
- What is your return policy?
- What is your holiday return policy?
- Will I be refunded the shipping cost if I return?
- Can I combine my returns using one shipping label?
- What is an adjustment period?
- Do I need to use a mattress protector in order to take advantage of the trial?
- How do I cancel my order?
- When can I expect a refund for my return?
- How do I start a return or exchange?
- How do exchanges work?
- How does the trial work?
- Do I get a trial if I exchange a product?
- How do I check on the status of a refund?
- I financed my purchase with Affirm. Will exchanging it affect my credit?