HOW DO I START A RETURN OR EXCHANGE?

If you decide that your Casper products aren’t right for you within your trial period, we're happy to help troubleshoot or initiate the return process. For smaller items like our bedding, pillows, and dog beds, you can visit our return center. From there, you'll print a prepaid shipping label and drop the box off at UPS. Provided the items are received in donatable condition, we’ll process a full refund once we receive them back at our facility.

For larger items like mattresses or furniture, please contact us at +1 888-498-0003 or support@casper.com to initiate your return. We'll work with you to arrange a pickup through a local charity or recycling partner and refund you in full.

Refunds will be credited back to your account within two weeks.