MY PRODUCT ARRIVED DEFECTIVE OR DAMAGED. WHAT SHOULD I DO?

We're so sorry to hear that your product arrived in less than perfect condition! We're here to help resolve the issue right away. To start a product quality claim, reach out to our Customer Experience team at support@casper.com or chat with us on our homepage.

A Quality Assurance agent will ask for your order information as well as the issue you're experiencing with your product. To speed up your claim, please have a few photos of the issue on hand!