In one word: honestly. On, our goal is to provide an authentic portrayal of ordering and sleeping on our products from the point of view of the customer. We ask our customers to rate our products on a scale of one to five. We don’t edit, block, or censor any of the reviews.

The Casper reviews go further than typical review sites. In addition to a one to five rating, we ask customers their age and location, if they share the bed with pets or partners (or both!), and allow them to input how many hours of sleep they get per night. It adds some additional context to their experience, so potential customers can read the reviews of a similar sleeper.

The experiences people share are gold. Some people love the way their mattress unfurls out of the box; others love the fluid and supportive feel of the pillow; and others love the naturally soft feel of their sheets. We started collecting reviews in 2014. Our average mattress review is 4.4 out of 5 stars.

The only way to know if our products are right for you is to take advantage of our trial and sleep on it yourself. If you don’t love them, we’ll arrange a return and give you a full refund.

If you’d like to browse the reviews of the Casper mattress, you can see them all, or check out the story of how we made it.