Customer service experience is amazing! Extremely helpful in the ordering process and when I called for extra padding they were so friendly. I expected a long drawn out process and instead it was very friendly and took less than 2 minutes. Would defintely recommend to friends and family. The mattress is comfortable and not hot at all like I expected.
Website-Easy to Navigate Service-Great Shipping-Fast/Convenient Set Up-Simple Sleep-Never Better Would recommend to everyone.
This mattress is by far the best mattress I have slept on. I don't regret purchasing it. I look forward to many years of sleeping on it! Thanks Casper.
In boxing was simple and easy. Delivery was same day, free, and quick. The mattress is comfortable. It was more firm then I anticipated. I have adjusted though and love it! Didn't expect to enjoy the mattress as much as I do.
Back problems disappeared since sleeping on this mattress! Love it
I sleep alone 70% of the time and this bed is fantastic. It's just firm enough and I sleep like a rock. The 30% of the time that I'm sharing this bed, I can't feel the other party moving around at all. Should one of us have to get up in the middle of the night, it doesn't disturb the other. A+++ would sleep again.
Cautiously optimistic at the receipt of a Queen-sized marrress in a box. Once the mattress was pulled out of the box and the restrains removed it quickly expanded to the intended size. It is the BEST mattress I have EVER slept on. I actually look forward to going to bed since I know I'll get a very good rest on the mattress. We are still within the 180 money back guarantee promise period but if it continues to deliver such as it has thus far I may never purchase a mattress from another company again. Once all the other mattresses in the house loose their comfort level they shall all be Casper mattresses as well. I HIGHLY RECOMMEND this mattress!
Not too hot as our old memory form mattress, Casper customer service rep is great, solving the problem we had with bad communication and bad service from UPS can't find my mattress after failed delivering the mattress to the new neighborhood. John was very helpful talking to UPS sorting the problem with UPS manager to attempt to delivery it again. It worked out great after couple days we got our mattress and good night sleep! Told my friend about how much we love it and she bought one!
Unboxing was ok nice that Casper has made the process uniquely theirs. I've gone through two other mattresses this year both more expensive than Casper and both ended up in "the dump". I sleep so good again thanks to Casper. One possible addition could be to offer a long mattress for tall people over six feet. Sometimes I slide down over the course of the night and find my feet hanging over the edge of the bed. But otherwise, it's all good. Love the coolness of the mattress too.