We believe you should actually sleep on a product to decide if you like it. So we give you 100 nights to test out all Casper products in your own home. If you don't love it, we'll give you a full refund.
Free Shipping & Returns
Because we’ve eliminated the costly inefficiencies of showrooms and salespeople, we’re able to offer free and speedy shipping and returns.
FREQUENTLY ASKED QUESTIONS
What is the return process?
To return your mattress or foundation, contact our customer experience team. We'll arrange a pickup and refund you. To return other products, visit our return center to print a shipping label.
Do I need to keep any of the boxes?
You do not need to keep your mattress or foundation box for returns. For our other products, feel free to hold on to the box, since it might be the easiest way to get them back to us.
What happens to my returned products?
We never resell a used product. Returned Casper products will be donated to local charities or ethically recycled. In certain localities, restrictions require us to recycle/dispose of the product. Certain items will be upcycled into future products.