1. FAQ
  2. ORDERS & SHIPPING
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Orders & Shipping FAQ

POPULAR QUESTIONS

  • Why is the Casper mattress so much less than the mattresses in retail stores?
  • Shipping & Delivery

    • Can I have my Casper delivered on Saturday?
    • Do you ship internationally?
    • I'm thinking about ordering the Casper but a holiday is coming up. How will this affect me?
    • How can I pay for my Casper?
    • What happens if I cannot be home to receive a delivery ?
    • What is included in mattress removal?
    • How will my Casper be delivered?
  • Costs & Logistics

    • How big is the box the Casper mattress ships in?
    • Why is the Casper mattress so much less than the mattresses in retail stores?
    • Service Changes During COVID-19: Can I still place an order on your website and will it be delivered?
  • Planned delivery and mattress removal

    • What if I need to reschedule my delivery?
    • Is premium delivery available for all products?
    • Can these services be used seperately?
    • Can I choose a specific delivery date?
    • What is Premium Delivery?
    • Tell me more about planned delivery and mattress removal
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