• Can I specify a delivery date?
• How do I find a Casper store near me?
• I forgot to add a promo code or referral credit. What should I do?
• How do I track my order?
• How do I start a return or exchange?
• Can I get my grouped Glow lights to act independently?
• What are the benefits of a weighted blanket?
• What is your holiday return policy?

Orders & Shipping

• What payment methods do you accept?
• Do I pay for shipping?
• Can I use financing?
• How does In-Home Delivery and Setup work?
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Returns & Exchanges

• How does the trial work?
• How do I check on the status of a refund?
• How do I reschedule my return pickup?
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Retail & Partnerships

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Resources

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The Down Duvet

• Do I need to use a duvet cover with my Casper duvet?
• How do I care for my Casper duvet?
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The Mattress Protector

• How do I care for my mattress protector?
• What's the difference between a mattress protector and a mattress pad?
• Will your mattress protector make my mattress sleep hotter?
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The Dog Bed

• Tell me more about the Casper dog bed.
• Is the dog bed waterproof?
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Weighted Blanket

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The Platform Bed

• How do I know which bed setup is best for me?
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Pillows

• Tell me more about the Original Casper Pillow
• What’s the best pillow for my sleep position?
• Do you need to fluff the Original Casper Pillow?
• How do I clean my Original Casper Pillow?
• What’s in the Original Casper pillow?
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The Sheets

• What is Supima® or Pima® Cotton?
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Bed Frames

• Can I put my mattress directly on the metal bed frame?
• Can I use the adjustable bed frame with my existing bed frame?
• How will my adjustable bed frame be delivered?
• What are the benefits of an adjustable bed frame?
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Glow

• Can I get my grouped Glow lights to act independently?
• How do I use my Glow?
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The Mattresses

• Tell me more about the Casper mattress protector.
• How does the trial work?
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