WHAT IS THE RETURN PROCESS IF I ORDERED FROM WEST ELM?
If you decide the Casper mattress isn't right for you, just reach out to either Casper or west elm within the first 100 nights to let us know! Casper and west elm will work together to help arrange for the bed to be picked up straight from your door for a full refund. Don't worry about trying to wrestle your Casper back into a box — we work with local charities and recycling partners to take the bed straight from your home at a date and time that’s convenient for you. Once the mattress has been picked up, west elm will issue a refund directly back to your original card.