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Frequently Asked Questions
If you decide that your Casper products aren’t right for you within your trial period, we're happy to help troubleshoot or initiate the return process. For smaller items like our bedding, pillows, and dog beds, you can visit our return center. For larger items like mattresses or furniture, please contact us at 0800 980 6900. We'll work with you to arrange a pickup through a local charity or recycling partner and refund you in full. Refunds will be credited back to your account within two weeks.
To track your package, simply locate your shipping confirmation email and click on the tracking number. If you've set up an account on Casper.com, you can also login to access tracking information for your entire order. Please keep in mind that delivery may take longer during holidays or severe weather conditions.