Casper

We're here for all your snooze questions.

Contact us 7 days a week for advice on everything from sleep concerns to the best breakfast foods.

Frequently Asked Questions

We've recently added Casper experiences in cities across the United States and Canada. To find the store closest to you, visit our store finder here.

To track your package, simply locate your shipping confirmation email and click on the tracking number. If you've set up an account on Casper.com, you can also login to access tracking information for your entire order. Please keep in mind that delivery may take longer during holidays or severe weather conditions.

If you decide that your Casper products aren’t right for you within your trial period, we're happy to help troubleshoot or initiate the return process. For smaller items like our bedding, pillows, and dog beds, you can visit our return center. For larger items like mattresses or furniture, please contact us at +1 888-498-0003. We'll work with you to arrange a pickup through a local charity or recycling partner and refund you in full. Refunds will be credited back to your account within two weeks.

Enjoy our risk-free 100-night mattress trial.

We give you 100 nights to try it on us. Don’t love it? We’ll take it back and give you a full refund. Really!

Feel the Casper difference at one of our retail locations.

It's always bedtime at a Casper store. Swing by to try and pick up our mattresses and other sleep products. Find a store