Snow

I have a queen adjustable.

"I have a queen adjustable. I get pretty good sleep, but I've had better. The bed is comfortable enough. The sides lack support and are mushy. The adjustments are hard to control when my partner is in bed with me. Different size people mean settings don't always work for both of us, the lumbar support in particular. The massage / vibration is not great. It is noisy and if I use the third strongest setting, my dishes in cabinet downstairs rattle. It does more for them than me. . ."

— Karin D. (3/5)

I really wanted to love

"I really wanted to love this mattress, especially because the cooling technology works remarkably well. Ultimately, the firmness level just wasn't the right match for me. That said, Casper’s customer service was outstanding—the return process was seamless, easy, and completely stress-free."

— Amanda S. (3/5)

I’d like to receive the

"I’d like to receive the bed!!!! Terrible delivery service- late or non- existent. . time and time again— I am now going to be 9 weeks from purchase to delivery— and that’s if they show up for their scheduled delivery #5!!!!! Profoundly disappointed in Casper and their terrible choice of delivery agent ! My sleep style?: on the floor!!!!"

— cheryl f. (1/5)

To be honest, our previous

"To be honest, our previous mattress was terrible so the bar was pretty low for this new one lol. But the Casper Snow is incredible. I really needed the cooling feature to combat night sweats (perimenopause, yay) & my partner needed firm support for genetic spine issues (two spinal surgeries, yay) & this mattress is the perfect fit for both of those. I'm still trying to figure out how a mattress with springs fit into a box like that - science! But seriously, this is a great mattress & so far has been worth every penny we spent on it."

— Shannon B. (5/5)

I ordered a queen and

"I ordered a queen and what was delivered was a king mattress inside of a queen box. Of course, I did not know this until it was expanded in a very small room and when I reached out, it took several weeks to resolve this. I had guests who had to stay in a hotel. Customer service was less than desirable. !"

— Kerri B. (1/5)

"$2000 dollars for mattress. I felt no diffrence between my old Caspar which was half the price by the way… and this “Snow” mattress and the generic from amazon besides the top material. We live in an age where things are way to expensive and made out of all the same materials. Bad purchase on my part wont do it again."

— Jake (2/5)

Cool and Comfortable Mattress

"This mattress is as advertised. However, it could use a little more depth. Fitted sheets tend to wrinkle easily. I would strongly recommend the 14" inch version of the Snow, even though it is more expensive."

— David E. (4/5)

Disaster with the shipping. Ruined

"Disaster with the shipping. Ruined the experience. This was my second order. First went smoothly. Not sure what changed at the Company between then and now but the experience was terrible."

— Richard C. (1/5)

The mattress is too soft

"The mattress is too soft and hurts our backs. Tried to return it and Casper turned it over to sharetown and they claim there is no one in our area that can pick it and I have to find someone myself. Casper does not stand behind their return policy."

— Kevin V. (1/5)

Mid

"We were really hoping to replicate the comfort of our Casper mattress at home at our place near our family. Unfortunately, it is just okay and definitely doesn't deliver on the comfort promised for a side sleeper. We sort of feel like it isn't worth the hassle of returning, but we aren't thrilled about the purchase at all."

— Kody B. (3/5)