HOW DOES IN-HOME DELIVERY AND SETUP WORK?

During your scheduled time frame, our delivery partner will bring your new Casper products to the appropriate room, unbox them, and remove any additional packaging.

Our delivery partner will call you to schedule your delivery date once they have all of your products ready to go at their local hub. The night before delivery they will reach out to confirm your four-hour delivery window.

Some customers in New York City and Los Angeles can schedule a two-hour delivery window during the checkout process.

For both programs, you can also add on a removal service to remove and recycle your previously owned mattress and foundation/box spring within the same time window. To be eligible for removal of a mattress and boxspring, those same items must be purchased through Casper. An order with one mattress will have one mattress eligible for removal. An order with one foundation and an old box spring/foundation would also be eligible for removal. All mattresses removed using Casper’s In-Home Delivery and Setup service must be in sanitary condition.

Please note that our delivery partner does not remove bed frames. In addition, our partners are limited to arranging and setting up Casper products only.

For more information on our In-Home Delivery and Setup option, we recommend reaching out to our team of Product Consultants at +1 855-885-2817.