Sleep on it with a risk-free trial
How do mattress returns work?
Need to make an exchange for your mattress instead?
30-night trial for other snooze supplies
Get a feel for these products in your bedroom for up to 30 days with free, easy returns.
Mattress: If you want to return your Casper mattress, we would be happy to arrange a return pick-up after the 30-Night Adjustment Period if the mattress is within the applicable Product’s Trial Period, please e-mail Casper at support@casper.com to arrange a return pick-up.
Bed Frame and Other Furniture: If you want to return a bed frame or any other furniture purchase within the applicable Product's Trial Period, please e-mail Casper at support@casper.com to arrange a return pick-up. If you purchased your Casper bed frame or other furniture purchase with a Casper mattress, including as part of a Bundle, the applicable Trial Period will be the same as the Trial Period for the Casper mattress.
Other Products: If you want to return any other Product within the applicable Product's Trial Period, please refer to your order confirmation email, click on the order number, and select the item you would like to return. Please follow the instructions and confirm the return. After confirmation, you will receive an e-mail containing a complimentary UPS shipping label for you to apply to the box as well as a return receipt. Please place the Product you would like to return, along with the return receipt, in the box, affix the shipping label to the outside of the box, and drop off the box at your nearest UPS location. All returns must be delivered to UPS prior to the expiration of the applicable Product’s Trial Period.
You can return your Casper item and get a full refund within 30 days of delivery or within 30 days of an in-store purchase, provided the merchandise is unused and in its original packaging and condition.
All items marked as Final Sale may not be returned or exchanged, subject to certain limited exceptions.
Any non-Casper branded items must be returned unopened within 30 days.
Every retailer has its own return policy, so please reach out to the store you purchased from.
Feel the difference in person. Try products for yourself and chat with a Sleep Specialist at a store near you.
Our Sleep Specialists are dedicated to helping you find the mattress of your dreams. Give us a call or chat with us now.
Yes. Mattress returns are free within the 100-night trial (after the 30-night adjustment period). We schedule a courier to remove the mattress from your home at no cost to you, and your original payment method is refunded in full.
It's normal for your body to need time to adjust to a new sleep surface (like a new pair of shoes). Some sleepers notice a mild, temporary scent when the mattress first arrives — this is common with new foam and dissipates within a day or so. It's completely safe to sleep on right away.
Most of our sleep shops can accept returns for our smaller products like pillows, bedding, and dog beds. We recommend calling the store ahead of time to ensure that the location can accommodate your return. For mattresses or our larger items like furniture, we’ll send a return partner over to remove the product from your home and either donate it to a local charity or have it recycled. To schedule a pickup, you can reach out to our Customer Experience team at +1 888-498-0003 or support@casper.com.
No. Casper returns are free. Casper schedules a courier to pick up the mattress from your home at no cost to you, and there are no restocking, pickup, or processing fees. You receive a full refund of the mattress purchase price.
Our Comparable Value prices reflect the price at which we or third parties have offered this item or a comparable item.
How does Casper create the best value products for their sleepers?Our team regularly searches the market and tests comparable mattress and sleep products to ensure that ours offer top-quality materials, the most value for your dollar, and the best sleep experience on the market.
Every Casper mattress is designed and assembled in the USA.
As part of the Carpenter Co family, Casper mattresses are manufactured by the largest foam manufacturer in the world—no middle man, no markups, just the best prices for our sleepers.
We don’t rely on gimmicks—just 12+ years of expertise.
With 12+ years in the mattress and bedding industry, the Casper team knows what makes a great night’s rest and what’s just fluff. Our mattresses and bedding are obsessively-engineered and precisely-layered to help you get your deepest sleep ever.
We don’t sleep on getting you the best possible deal.
The Comp. Value shown for Casper products is never set it and forget it. Our team conducts thorough market research every quarter to ensure our comparable value is always accurate to the bedding market and the three most comparable products, so you never have to worry about missing out on savings.
