In stock products are typically delivered within 2-8 business days after order.

Casper mattress boxes are about the size of a mini-fridge and can weigh anywhere from 47-139 lbs depending on the mattress model and size. Teamwork makes the dream work — unboxing is easiest when you have a helping hand.

As soon as it’s available, we’ll send UPS tracking information via email for each item in your order. During checkout, you can opt-in to receive text message updates or add a signature requirement for your delivery. When you sign up for UPS My Choice®, you can keep a closer eye on your shipments, modify your shipping preferences, or schedule a future delivery date.

Order processing typically takes 1-3 business days.
Please keep in mind that delivery may take longer during/after holidays or severe weather conditions.

Due to changes in product availability, sometimes there will be “ships by” messaging on our site.
The product is set to ship by the date provided, at the latest, which means it can ship any day before.
While these orders have a slightly longer processing time, the travel time via UPS is still a standard 1-5 business days.

Shipping via UPS is free for mattresses, soft goods, and accessories within the contiguous United States.
We are unable to ship to APO and PO Boxes, or US Territories like Puerto Rico and the Virgin Islands.

How does In-Home Delivery and Setup Work?

When you purchase products to be delivered via our in-home delivery and set up partners at RXO, it typically takes 2-4 weeks for items to be delivered to your home. If your order includes soft goods like sheets and pillows, those items will be delivered directly to your door via UPS, while the mattress and furniture will be sent to our delivery partners. RXO will work with you to schedule a delivery date and removal if you opted into product removal at the time of purchase.

1.) After you have placed an order with In-Home Delivery and Setup, our partner RXO Logistics will send you an order confirmation (separate from your Casper order confirmation) with a scheduling link. Once your product(s) arrive at RXO's location, the scheduling link will update, and RXO's automated phone system will call and provide you with the next available date for delivery. You’ll also be able to talk to an RXO Scheduling agent.

2.) The day before your delivery date, you'll receive a call that confirms a four-hour delivery window in which your delivery team will arrive. During that four-hour window, they will call again within 30 minutes of their arrival. ​​You must answer both calls and confirm verbally to accept the delivery.

3.)The delivery team will bring your In-Home Delivery eligible Casper products to the appropriate room, set them up, and remove any packaging materials.

4.) You can also add a removal service to remove and recycle your previously owned mattress and foundation/box spring. To be eligible for the removal of a mattress and box spring, those items must be purchased through Casper. An order with one mattress will be eligible for the removal of one used mattress. An order with one foundation will be eligible for the removal of one used box spring/foundation.

All mattresses removed using Casper’s In-Home Delivery and Setup service must be in sanitary condition, to be determined by the on-site delivery team, and all box springs must be able to be removed without being broken down.

Please note that our delivery partner does not remove bed frames. In addition, our partners are limited to arranging and setting up Casper products only.