Extend Terms & Conditions

background image of a very light background with tiny dots and plus signs all over it like confetti stars

Sheet happens. Protect your purchases.

Extend Product Protection helps you extend the life of your Casper product in case of failure, as well as accidental damage for eligible products, so you can enjoy a great night's sleep for years to come.

Contact Extend

Start a claim

Get all the details on the coverage

Extend offers accidental damage and extended product protection for your Casper products.
To see the full terms & conditions, please select from the options below.

Mattresses

Up to 10 years of protection against accidental damage such stains, tears, and burns.

Read Terms & Conditions

Non-adjustable bed frames

Up to 5 years of protection against accidental damage, as well as extended protection in case of failure.

Read Terms & Conditions

Adjustable Bed Frames

Up to 10 years of protection in case of mechanical or electrical failure.

Read Terms & Conditions

Accessories

Up to 3 years of protection against accidental damage such as drops or spills, as well as extended protection in case of mechanical or electrical failure.

Read Terms & Conditions

Frequently asked questions

Question

Write content to answer to common questions your customers may have about your products, shipping policies..

Why should I add Product Protection by Extend?

Extend s seamless protection experience provides added peace of mind, because sometimes, sheet happens. Enjoy your covered product without worry.

How do I file a claim?

It s simple! Provide either your contract ID, email address, or another identifying piece of information. Visit us at extend.com/customers to connect with Kaley, our customer care specialist, or call (877) 248-7707.

What if I need to return my product?

If you return your product, Casper returns the amount you paid. Depending on how much time has passed since your purchase, Extend may issue a prorated refund, less any paid claims.

Limitations and exclusions apply. Read Extend’s terms and conditions.

A Casper retail store associate helps a customer look through products in the store. Behind them are various products hung up on the wall.

Having trouble with your return?

Our sleep specialists will be happy to help!

A man unboxes his Casper mattress on his bed frame.

What is Comp. Value?

Our Comparable Value prices reflect the price at which we or third parties have offered this item or a comparable item.

How does Casper create the best value products for their sleepers?

Everything must help sleep and must be tested.

Our team regularly searches the market and tests comparable mattress and sleep products to ensure that ours offer top-quality materials, the most value for your dollar, and the best sleep experience on the market.

Every Casper mattress is designed and assembled in the USA.

As part of the Carpenter Co family, Casper mattresses are manufactured by the largest foam manufacturer in the world—no middle man, no markups, just the best prices for our sleepers.

We don’t rely on gimmicks—just 12+ years of expertise.

With 12+ years in the mattress and bedding industry, the Casper team knows what makes a great night’s rest and what’s just fluff. Our mattresses and bedding are obsessively-engineered and precisely-layered to help you get your deepest sleep ever.

We don’t sleep on getting you the best possible deal.

The Comp. Value shown for Casper products is never set it and forget it. Our team conducts thorough market research every quarter to ensure our comparable value is always accurate to the bedding market and the three most comparable products, so you never have to worry about missing out on savings.

A Casper store associate interacts with a person by a mattress.